Hello Aur,
We are so sorry that we can’t get your issue how this is arising. Would you please provide the site URL once, we will check your site once. And if there is any plugin installed for any other slider? If you have any plugin, please try once by deactivating one by one. It may be due to plugin conflicts. If you faced the same problem again, please do contact with email also.
Regards,
Acme Supports