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Hi,
I have an account and PRO theme. But can’t make a support ticket at Online Shop Pro.
I have an issue with AT WooCommerce Products Widget on the homepage.
All images in this widget are low quality. When you click on the product and load product page… the image you clicked is back in high quality.How to fix?
Kind regards
JelmerDear Jelmar,
Please reduce the size of the image and upload it. Please email us your order ID so we can activate it to Pro.Best Regards!
#109537
All images are 400x400px!
Below the ‘New Products’ section you see ‘Popular products’… It’s the same AT Woocommerce Products widget. (all fine with it)
A few months ago only the Dutch version had this problem. After some changes to the English version… the English version had the same problem.Best Regards
JelmerDear Jelmar,
Please make sure you have the given size in the settings.
http://prntscr.com/uLNsNtjI_UTP
Best Regards!Hi ACME Themes,
I have done everything to fix it!
Also, you read in my previous post that a 2nd AT WooCommerce Widget on my homepage is operational. As you can see, all images are razor-sharp. That has nothing to do with the image settings. I have been using Online Shop PRO for several years and have never had any problems. I think it is a WP Gutenberg(widgets) problem that you are trying to hide under benches and chairs! That is what I observe and experience.I am considering using another theme.
Please refund my PRO license if you cannot provide a solution!Best regards
Jelmer
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