Header image appears cropped and blurry when in mobile view

This topic has 7 replies, 3 voices, and was last updated 6 years, 5 months ago by Acme Themes.

Viewing 8 posts - 1 through 8 (of 8 total)

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June 25, 2018 at 10:53 pm #31544

genz
Participant

Ever since the latest update to WordPress, header image appears cropped and blurry in mobile view. Any ideas how I can fix it? My site is genzmarketing.ca.

June 27, 2018 at 9:09 am #31609

Acme Themes
Keymaster

Hello,

We dont have changes anything related to header image on last updates.

Please go to Appearance => Customize => Header Options and set the header Image. options

Best Regards!

June 27, 2018 at 3:15 pm #31631

genz
Participant

Hi,
If it has nothing to do with your latest updates could WordPress’ latest updates have affected it? I’ve tried multiple images including the image that came with the theme and they all get cropped and blurry in mobile view.

June 28, 2018 at 5:40 am #31648

acmethemes
Keymaster

Dear Genz,
Can you provide us the screenshot of the image which is coming blur? We checked your site in mobile. It seems working fine.

Best Regards!

June 28, 2018 at 1:40 pm #31668
genz
Participant
- This reply was modified 6 years, 5 months ago by genz.
June 29, 2018 at 5:21 am #31686

acmethemes
Keymaster

Dear Genz,
Please follow the instructions below:
Dashboard => Appearance => Customize => Header Options =>Header Image => Header Image Display => Choose Normal Image from the drop down menu.

Best Regards!

June 29, 2018 at 9:48 pm #31715

genz
Participant

Hi,
That fixed the mobile view but now the image no longer has the parallax scrolling effect. Is there any way I can get that back?

July 1, 2018 at 4:16 am #31742

Acme Themes
Keymaster

Now image is in inside img tag, it is not possible parallax scrolling effect.
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