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Although my payment went thru yesterday already, I still don’t have access to the Feminine Pro-template I bought yesterday.I keep on getting this message:
You must have an active subscription to Feminine Style Pro in order to download this file.I need to work on the website this weekend because only this weekend I have access to a person who can assist me. Please fix this asap.
Wilma Vervoort
Saludos,
Me pasa lo mismo, hace dos días compré un tema y aún no he podido descargar el archivo, honestamente el soporte no me ha respondido para solucionar esta situación.
Aqui el mensaje que sale:
Debe tener una suscripción activa a SuperMagPro para poder descargar este archivo.Cuando entro dice que la suscrpción esta activa.
Espero me puedan resolver, de lo contrario favor hacer la devolución.
Greetings,
The same thing happens to me, several days ago I bought a theme and I still haven’t been able to download the file, honestly the support has not responded to me to solve this situation and all the emails they send me tell me the same thing and I can’t download.
Here is the message that sells:
You must have an active SuperMagPro subscription to be able to download this file.When you enter it says that the subscription is active.
I hope you can resolve it, otherwise please return it.
Dear Wilma,
Please email us at [email protected] and let us know your email address.Best Regards!
The same thing happens to me, Yesterday I bought a Medical Circle Pro theme and I still haven’t been able to download the file.
Here is the message that I am getting wwhen try to download the file:
“You must have an active SuperMagPro subscription to be able to download this file.”When you enter it says that the subscription is active.
what can I do?
Dear Javier,
You can go through your My Account page and find the zip file of the premium theme. If you still haven’t seen it, email us at [email protected] along with your Order id.Best Regards!
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